FAQ

Q: Is this website for outside Indonesia only?

A: Yes, this website is for outside Indonesia. But if you are from Malaysia, Singapore, Philippines, Thailand, Vietnam, and Mexico you can also order through Shopee apps.

 

Q: What is the currency for this international shipping web?

A: It's $ USD

 

Q: So you can deliver around the world?

A: Yes, I can as long as your country is available on the shipping list by my local post office (EMS)

 

Q: Why my country is not available on the shipping destination when I check out my cart?

A: Since I put the countries for the shipping destination manually, maybe your country is missed. So please send an email to me or dm me through Instagram so I can check your country's shipping.

 

Q: Which courier do you use for international shipping?

A: I use EMS

 

Q: Why the shipping cost is so expensive?

A: Since there is a different currency in every country, so I use adding price estimation. But I do refund if the shipping cost turns out much cheaper.

 

Q: How long does it take to ship to my country?

A: For Southeast Asian countries, it needs around 1 week, outside Southeast Asian Countries is around 2-4 weeks.

 

Q: What if I want to return the product?

A: Sorry we don't do a return policy unless it's a defect from our end. So please communicate your needs clearly before any purchase.

 

Q: Can we custom our own products with your drawing?

A: No you can't custom products but if you're a company or another small business and want to collaborate with me, I'm down for it.